(July 2002 to May 2004) Icnivad hired me to work both onsite and remotely for their Verizon client in White Plains. My focus was mainly on the information architecture and application design, to simplify how they presented their knowledge base to their customers. The customer information they had had amassed quickly as Verizon acquired smaller "Bells" throughout the U.S. and was comprised of a lot of disjointed material.



Verizon Wholesale Styleguide

Associate Quality & Safety Admin

Xpress Electronic Access / Subscription Services

Customer Profile Management

Verizon Wholesale, Local Ordering

Verizon Wholesale, Advanced Information Architecture Redesign